Returns Policy • We have a 100% Customer Satisfaction Policy. Any item can be returned within two weeks of receipt of shipment for a full refund on the cost of goods (excluding shipping charges), if returned intact. • Final sale or liquidation items cannot be returned, refunded, or exchanged. • Returns authorized beyond the two week period will be assessed a 20% restocking fee. • If an error has been made by us on a written order, we will gladly pay for re-shipment. • All errors arising from miscommunication on verbal orders will be the sole responsibility of the customer and they will be accountable for return freight. Please submit orders in writing whenever possible. • All product returns require an authorization number. This R.A number must be clearly marked on the outside of the box. Boxes without this number may be refused at the cost of the shipper. • All returns are to be sent to our Canadian Distribution Center for assessment. The statement 'Goods Returning to Manufacturer' must be stated on all packages. All returns must be shipped by ground Postal Service to avoid any customs and brokerage charges. If returned by any other shipping method, customers will also be responsible for those charges. • All products must be returned in saleable condition. Partially used products will not be credited. If we do not receive the merchandise or if it is damaged, we will not issue a refund or credit. • Products that are returned due to quality issues will be refunded or credited ONLY after a quality control inspection is carried out. The cost of the return freight will only be refunded if the quality of the returned item(s) was deemed unacceptable. • If the cost of a returned item is $5 or less, a credit will be applied to the customers' account. There will be no refunds or replacement for that product. • Please allow up to 21 days for us to receive your return and process your credit. Once the return is processed, we will send an e-mail confirmation of your credit.